ELIGIBLE FOR RETURN, REPLACEMENT, and REFUND:

  1. LACK OF ITEM DELIVERED:
  • The claim must be reported to the seller upon delivery or within the day of receipt.
  • Keep the packaging and (LBC) pouch intact.
  • Take a photo of the actual item delivered and (LBC) waybill.
  1.  WRONG ITEM DELIVERED
  • The claim must be reported to the seller upon delivery or within the day of receipt.
  • The product is NOT USED or DAMAGED by misuse.
  • Tags and labels are complete and attached.
  • Take a photo of the actual item delivered.
  1. CHANGE OF PREFERRED ITEM
  • The request must be reported to the seller first before delivery of the item only.
  • Only items with the same price must be exchanged. Otherwise, price adjustments will be applied.
  1. DEFECTIVE OR DAMAGED ITEM UPON DELIVERY OR RECEIPT
  • The claim must be reported to the seller upon delivery or within the day of receipt.
  • The product is NOT USED or DAMAGED by misuse.
  • Tags and labels are complete and attached.
  • Take a photo of the actual item delivered.
  1. NOT SATISFIED WITH THE QUALITY OF THE PRODUCT
  • The claim must be reported to the seller upon delivery or within the day of receipt.
  • The product is NOT USED or DAMAGED by misuse.
  • Tags and labels are complete and attached.
  • Take a photo of the actual item delivered.