ELIGIBLE FOR RETURN, REPLACEMENT, and REFUND:
- LACK OF ITEM DELIVERED:
- The claim must be reported to the seller upon delivery or within the day of receipt.
- Keep the packaging and (LBC) pouch intact.
- Take a photo of the actual item delivered and (LBC) waybill.
- WRONG ITEM DELIVERED
- The claim must be reported to the seller upon delivery or within the day of receipt.
- The product is NOT USED or DAMAGED by misuse.
- Tags and labels are complete and attached.
- Take a photo of the actual item delivered.
- CHANGE OF PREFERRED ITEM
- The request must be reported to the seller first before delivery of the item only.
- Only items with the same price must be exchanged. Otherwise, price adjustments will be applied.
- DEFECTIVE OR DAMAGED ITEM UPON DELIVERY OR RECEIPT
- The claim must be reported to the seller upon delivery or within the day of receipt.
- The product is NOT USED or DAMAGED by misuse.
- Tags and labels are complete and attached.
- Take a photo of the actual item delivered.
- NOT SATISFIED WITH THE QUALITY OF THE PRODUCT
- The claim must be reported to the seller upon delivery or within the day of receipt.
- The product is NOT USED or DAMAGED by misuse.
- Tags and labels are complete and attached.
- Take a photo of the actual item delivered.